Privacy Policy

Information collected

TradeLaunch may collect contact details, business information, website needs, domain information, form submissions, onboarding details, support messages, billing contact information, and website operation records needed to provide managed website services.

How information is used

Information is used to respond to inquiries, build and maintain websites, process setup and subscription checkout through Stripe, provide support, handle update requests, operate the managed website service, and maintain basic business records.

Analytics

We use Google Analytics 4 to understand how many people visit the site and which pages are useful. Analytics is loaded for visitors in the United States only; visitors elsewhere are not measured. The measurement uses cookies set by Google. It records page views and general device and referral information, not form contents. You can block it with a browser setting or extension, and the site works normally without it.

Advertising measurement

We use the Meta (Facebook) Pixel and the Google Ads tag to understand which of our Facebook, Instagram and Google advertisements lead to a contact request, so we can spend our advertising budget where it helps. The Meta pixel records page views, and records a single conversion when you send us an enquiry that we accept. The Google Ads tag records page views, and records a single conversion when you send us an enquiry that we accept; unlike the analytics measurement above, it is loaded for every visitor, because Google must be able to verify it on our pages before it will show our advertisements. Neither records your name, email address, phone number, message or any other contact detail, and neither records anything about what you typed into the form. Meta and Google may set cookies. You can block them with a browser setting or extension, and the site works normally without them. Read Meta's own cookie policy and privacy policy, and Google's advertising measurement and cookies policies.

Optional newsletter

Contact and checkout forms include a preselected newsletter request; uncheck it to skip. The footer signup button also requests the newsletter. We record your email, optional name, request source, time and the wording shown. A request is not confirmed marketing consent: you must confirm your email before receiving newsletters. Joining is optional and separate from service inquiries, purchases and account communications. Existing unsubscribe and suppression preferences are preserved. Newsletter emails include unsubscribe controls. Other CRM contacts are not automatically enrolled.

Enquiry and sales measurement

When you submit an enquiry or start checkout, we may save limited categories about the page where your visit began, a known referral source or campaign, and the trade demo you viewed. Public links between our main site and demos can carry these categories. We keep first known and latest known context separately. This uses no tracking cookies, browser storage, visitor identifier or third-party analytics beacon. We do not put contact details, form messages or full query strings in this measurement record. We use existing enquiry, CRM and verified payment records to understand follow-up and sales. Missing attribution remains unknown.

Stripe-hosted checkout

Payment processing is handled through Stripe-hosted Checkout where applicable. TradeLaunch does not directly collect or store full payment-card numbers from Stripe-hosted Checkout.

Service providers

TradeLaunch may use trusted service providers for hosting, checkout, email, analytics if configured, security, support, and business operations. Those providers may process information as needed to provide their services to TradeLaunch.

Customer-provided content

Customer-provided content such as logos, photos, service descriptions, business details, and approved testimonials may be used to build and operate the customer's website.

Retention

TradeLaunch keeps information as long as reasonably needed to provide services, maintain records, resolve issues, or meet business and legal requirements. Hosted site/data may be retained for 30 days after service ends before deletion may occur.

Customer requests

Customers may contact TradeLaunch to request website updates or ask about information tied to their account.