Refund and Cancellation Information
Plain-English information about cancellation, refunds, failed payments, and website transfer.
Month-to-month service
All TradeLaunch plans are month-to-month. You may cancel at any time.
How cancellation works
Cancellation becomes effective at the end of the current paid billing period. The website remains active through the paid-through date unless service is suspended for another valid reason such as abuse, security risk, or nonpayment.
Monthly refunds
Monthly subscription charges are generally non-refundable once the billing period begins. There are no prorated refunds for partial months. TradeLaunch may issue credits or refunds at its discretion in exceptional cases, but discretionary goodwill credits are not guaranteed.
No setup fee
TradeLaunch does not charge a setup fee for the advertised hosting and Managed Websites plans.
Failed payments
Stripe may retry failed payments, and TradeLaunch may contact you about payment. You receive a 7-day grace period. After the grace period, TradeLaunch may suspend hosting or service. Suspension does not mean immediate deletion.
30-day retention
TradeLaunch may retain the hosted site/data for 30 days after service ends or suspension. After that period, TradeLaunch may permanently delete the hosted site/data. You should request/export anything you are entitled to before deletion.
Domain ownership
You own your domain. TradeLaunch does not take ownership of customer domains. If you cancel, your domain remains yours.
Website transfer after 12 months
After 12 consecutive paid months, while your account is current, your TradeLaunch-built website becomes fully transferable. You may request a portable export of your site-specific website code/files at no additional ownership or export fee.
Early ownership buyout
If you need to leave before completing 12 consecutive paid months, you may request early website ownership by paying the lesser of $500 or the remaining monthly subscription payments needed to reach 12 months. Your account must be current on outstanding charges before transfer.
Website export
The export should include customer-specific website code needed to run the site independently, customer-specific content, uploaded customer images/assets, customer-specific styling/configuration, and reasonably necessary site-specific files. Target export delivery is within 10 business days after a valid request once you are eligible and your account is current.
What transfer does not include
TradeLaunch retains ownership of its reusable tools, systems, templates, frameworks, internal automation, pre-existing intellectual property, deployment systems, infrastructure configuration, secrets, and internal scripts.
Migration to another host
The eligible site export itself is included. If you want TradeLaunch to move the site to another host, configure another provider, troubleshoot another provider, move DNS, convert the site for another platform, or perform additional migration work, that work is billed at $75/hour with estimate and approval first.
Third-party services
Domain registration, email hosting, paid software, booking tools, ecommerce platforms, advertising, and other third-party subscription fees are separate from TradeLaunch monthly website service unless specifically agreed in writing.
Out-of-scope work
Extra pages, major redesigns, custom forms, integrations, booking systems, ecommerce, migrations, custom functionality, or other work outside the selected plan may be billed at $75/hour in 30-minute increments after estimate and approval, or quoted separately for larger projects.
Policy updates
TradeLaunch may update this policy prospectively with reasonable notice, subject to applicable law.