Terms of Service

Service description

TradeLaunch Digital provides managed websites for local trade and home-service businesses. Services may include website design, managed hosting, SSL setup, contact or quote forms, domain connection help, normal website maintenance, update requests, and website support according to the selected plan.

Plans and fees

DIY hosting plans are $5.99, $10.99 and $18.99 per month. Managed Websites is a standalone $79/month total plan with hosting included and no setup fee. Email and domains are separate. Monthly service charges recur until cancelled.

Plan scope

Managed Websites includes up to five pages, two prelaunch revision rounds, and three routine update requests per month of up to 30 minutes each. Domains, email, premium licenses, ecommerce, custom applications and major redesigns are separate. DIY hosting does not include website management.

Monthly service

Monthly plans include managed website hosting, SSL, normal technical maintenance, normal security and compatibility maintenance, plan-specific included update requests, and support related to the TradeLaunch-managed website. Monthly service does not include unlimited custom development.

Recurring billing

Plans are month-to-month. You may cancel anytime, and cancellation becomes effective at the end of the current paid billing period. Monthly subscription charges are generally non-refundable once the billing period begins, and partial-month prorated refunds are not provided. TradeLaunch may issue credits or refunds at its discretion in exceptional cases.

No setup fee

No setup fee is charged for the advertised hosting and Managed Websites plans.

Customer responsibilities

You are responsible for providing accurate business information, content, logo, photos, approvals, domain or DNS access where needed, and required third-party account access. Build timelines begin after TradeLaunch receives the required materials and access. Customer delays pause the timeline.

Domain ownership

You own your domain from day one. TradeLaunch does not take ownership of customer domains. You should generally buy, renew, and maintain your domain in your own registrar account. TradeLaunch may help with DNS, SSL, and technical connection with your permission.

Content rights

You retain ownership of customer-provided content such as your logo, photos, written content, business information, authorized testimonials, and brand assets. You are responsible for having the rights and permission to provide and use that material.

Website code transfer

After 12 consecutive paid months, while your account is current, your TradeLaunch-built website becomes fully transferable. You may request a portable export of your site-specific website code/files, customer-specific content, uploaded images/assets, styling/configuration, and reasonably necessary site-specific files at no additional ownership or export fee. Target export delivery is within 10 business days after a valid request.

Early ownership buyout

If you cancel before completing 12 consecutive paid months, you may request early website ownership by paying the lesser of $500 or the remaining monthly subscription payments needed to reach 12 months. Your account must be current on outstanding charges before transfer.

TradeLaunch intellectual property

TradeLaunch retains ownership of its reusable tools, systems, templates, frameworks, internal automation, pre-existing intellectual property, deployment systems, infrastructure configuration, secrets, and internal scripts. A site export does not include server credentials, private systems, or reusable master framework source beyond what is required for your site-specific export.

Website updates

Included update requests may cover a reasonable batch of related small edits such as changing hours, changing phone or email, swapping a photo, changing text, updating a promotion, updating a service description, or reasonable edits to an existing section. Unused update requests do not roll over. Fixing something caused by TradeLaunch does not count against your update allowance, and initial build revisions do not count against monthly update requests.

Out-of-scope work

Extra pages beyond package scope, major redesigns, ecommerce, booking systems, custom forms, third-party integrations, migrations, custom functionality, large content expansion, platform conversion, or substantial compatibility work are not normal included updates. Out-of-scope work is billed at $75/hour in 30-minute increments after an estimate and your approval, or may receive a fixed-price quote for larger projects.

Third-party services

TradeLaunch monthly fees do not automatically include domain registration, email hosting, paid third-party software, premium licenses, premium plugins or services, paid booking tools, ecommerce platform fees, advertising costs, third-party subscription fees, or paid marketing services. When practical, you should own and pay third-party service accounts directly.

Support hours

Support hours are Monday-Friday, 9:00 AM-5:00 PM Arizona time, excluding major federal holidays. Standard support response target is within 1 business day. Requests submitted after business hours begin their response window on the next business day. TradeLaunch does not promise 24/7 live support.

Build timelines and revisions

Target first drafts after required materials are received are Starter within 5 business days, Pro within 7 business days, and Business within 10 business days. These are targets, not absolute guarantees. All plans include 2 rounds of reasonable pre-launch revisions. Additional revisions or major scope changes may be billed at $75/hour or quoted separately after approval.

Client delays

If you become unresponsive for 30 days during onboarding, build, or review, TradeLaunch may pause the project or move it to an inactive/on-hold state. You may return later and resume subject to current availability. Major restart or rework caused by a long delay may require review before work resumes.

Failed payments and suspension

Stripe may retry failed payments, and TradeLaunch may contact you about payment. You receive a 7-day grace period. After the grace period, TradeLaunch may suspend hosting or service. Suspension does not mean immediate deletion. TradeLaunch may retain hosted site/data for 30 days after service ends or suspension before permanent deletion may occur.

Acceptable use

Websites must not be used for illegal activity, deceptive claims, malware, spam, unauthorized content, or activity that creates unusual legal, payment, security, or infrastructure risk.

Service availability

TradeLaunch works to keep managed websites available and maintained, but does not guarantee uninterrupted service or specific uptime percentages. TradeLaunch-caused website outages are prioritized as soon as reasonably possible. Third-party outages may depend on the third-party provider.

No guarantee of results

TradeLaunch does not guarantee search rankings, lead volume, revenue, business results, or specific marketing outcomes.

Termination

TradeLaunch may suspend or terminate service for nonpayment, abuse, security risk, illegal use, or material violation of these terms. Customer cancellation remains effective at the end of the current paid billing period unless another valid suspension reason applies.

Changes to terms

TradeLaunch may update these terms prospectively with reasonable notice, subject to applicable law.

Contact

Questions about these terms can be sent through the TradeLaunch contact form.